Frequently Asked Questions
Find answers to common questions about our products and orders
Are Winky Lux products cruelty-free?
Yes, we are a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we sell in countries that require animal testing.
Is the Flower Balm made with real flowers?
Yes! Each Flower Balm contains a real chrysanthemum hand-placed inside the pH-reacting lip stain.
Are your products vegan?
While many of our products are vegan, some may contain ingredients like beeswax or carmine. Please check the 'Ingredients' tab on each product page for specific details.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are typically unable to cancel or modify it.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international destinations. Shipping rates and times vary by location.